Shipping Policy

Last updated: 14 August 2025

We want deliveries to be straightforward and predictable. This page explains where we ship, how long it typically takes, and how to track your order.

1) Where we deliver

• United Kingdom: Mainland UK as standard; certain remote areas may require additional time or surcharges (shown at checkout).

• International/Europe: Selected countries only—availability and pricing are displayed at checkout.

2) Handling & dispatch

• Processing time: Orders placed on working days are typically prepared within 1–2 working days after payment clears. Orders made on weekends/bank holidays are processed on the next working day.

• During peak periods (e.g., seasonal sales), handling times may extend slightly. We’ll keep you updated if so.

3) Delivery options (typical guidance)

• Standard UK delivery: approx. 2–5 working days after dispatch.

• Express UK delivery: approx. 1–2 working days after dispatch.

• Bulky/heavy items (e.g., racks, benches, plates): may ship via specialist or pallet networks; delivery is kerbside unless otherwise stated. The carrier may contact you to arrange a suitable day.

• Europe/International: timing depends on destination and customs processing.

Note: Timeframes are estimates and exclude processing time. Weather, access issues and carrier network delays can affect delivery.

4) Costs, duties & taxes

• Shipping charges are calculated at checkout based on weight/volume and destination.

• Free standard UK delivery may be offered above a stated basket value when advertised on‑site.

• International orders may incur import duties, taxes or handling fees imposed by the destination country—these are payable by the recipient.

5) Tracking & delivery communication

Once dispatched, we’ll email tracking details where available. For multi‑box orders, parcels may arrive separately.

6) Missed deliveries & safe places

If you’re not in, the carrier may attempt redelivery or deliver to a local depot/parcel shop. Please avoid instructing delivery to unsafe locations; you’re responsible for parcels left in your nominated safe place.

7) Damaged or missing items

• Damage in transit: Please tell us within 48 hours of delivery and include photos so we can assist swiftly.

• Shortages: If something’s missing, let us know within 7 days of delivery—occasionally boxes get separated in transit.

8) Address changes

We can amend delivery addresses before dispatch only. After dispatch, changes must be arranged directly with the carrier where possible and may not always be available.

9) Returns of undeliverable items

If a parcel is returned to us as undeliverable or refused, we’ll contact you to rearrange delivery (additional charges may apply). For change‑of‑mind orders, our Returns & Refunds Policy applies.

Need help with a delivery?
Email: support@gymandequipment.co.uk
Mobile/WhatsApp: +44 7401477781
Landline: +44 1416739990